Anna Yensie Topping

Hello World

I am a Sales Engineer with experience in dev-ops and customer success based in Boston, MA

Connect with me on LinkedIn.

Experience

Datadog
datadoghq.com
Sales Engineer, Customer Success
November 2023 - Today
I guide current Datadog users through our best practices to gain full observability of their entire tech stack. Each day I learn new skills and understand more of the current dev-ops and security landscape.
Unqork
unqork.com
Lead Support Engineer
February 2022 - March 2023
Recruiting and coaching support engineers to build out my own team and enable others to solve complex problems. I use my technical expertise to create and improve processes and focus on increasing efficiency.
Senior Support Engineer
July 2021 - February 2022
Served as the highest escalation point for technical support issues within the Global Support Services team. Maintained a working knowledge of Unqork's configuration best practices, new features, and platform capabilities. Accelerated onboarding materials, platform performance monitoring, and technical documentation.
Configuration Support Engineer
April 2020 - July 2021
Managed and resolved urgent client issues and requests to ensure that correct process was followed and satisfaction was delivered. Enabled associate engineers to learn and grow through mentorship.

Education

General Assembly
generalassemb.ly
Javascript Development
Spring 2020
Gained fluency in Javascript by creating interactive websites and web applications. I got hands-on experience with JavaScript and jQuery, the browser, and the DOM. I learned to consume data from third-party APIs and persist user input using a back-end-as-a-service provider. My final project: https://2020-speedtyping-challenge.netlify.com/
General Assembly
generalassemb.ly
Front End Web Development
Spring 2019
Learned basic HTML, CSS, and JavaScript through hands-on projects and was able to develop full-functioning websites and applications. I went on to use these skills at my full time job to build and contribute to custom web appliations and API integrations for client projects.

My final project: https://ayt-ga-fewd-final-2018-nyc.netlify.com/
Emmanuel College
emmanuel.edu
Bachlors of Arts
English, Communications, and Media Studies
Sept 2013 - May 2017

My favorite classes were History of Modern Art, Digital Photography, Film Theory, and Images of Masculinity in Popular Media. I was also an active volunteer at gardens and food banks in the Greater Boston Community.