SmartBear Software
smartbear.com Customer Success Manager
March 2023 - Today
My focus is on the API Lifecycle toolkit which includes ReadyAPI, TestEngine, and VirtServer. I am a customer advocate and technical resource for onboarding, enablement and troubleshooting.
Unqork
unqork.com Lead Support Engineer
February 2022 - March 2023
Recruiting and coaching support engineers to build out my own team and enable others to solve complex problems. I use my technical expertise to create and improve processes and focus on increasing efficiency.
Senior Support Engineer
July 2021 - February 2022
Served as the highest escalation point for technical support issues within the Global Support Services team. Maintained a working knowledge of Unqork's configuration best practices, new features, and platform capabilities. Accelerated onboarding materials, platform performance monitoring, and technical documentation.
Configuration Support Engineer
February 2021 - July 2021
Managed and resolved urgent client issues and requests to ensure that correct process was followed and satisfaction was delivered. Enabled associate engineers to learn and grow through mentorship.
Associate Production Support Engineer
April 2020 - January 2021
Strengthened problem solving and techincal troubleshooting skills to work with customers and resolve their complex Unqork problems. I am an Unqork certified configurator.
Education
General Assembly
generalassemb.ly Javascript Development
Spring 2020
Gained fluency in Javascript by creating interactive websites and web applications. I got hands-on experience with JavaScript and jQuery, the browser, and the DOM. I learned to consume data from third-party APIs and persist user input using a back-end-as-a-service provider. My final project:
https://2020-speedtyping-challenge.netlify.com/ General Assembly
generalassemb.ly Front End Web Development
Spring 2019
Learned basic HTML, CSS, and JavaScript through hands-on projects and was able to develop full-functioning websites and applications. I went on to use these skills at my full time job to build and contribute to custom web appliations and API integrations for client projects.
My final project:
https://ayt-ga-fewd-final-2018-nyc.netlify.com/ Emmanuel College
emmanuel.edu Bachlors of Arts
English, Communications, and Media Studies
Sept 2013 - May 2017
My favorite classes were History of Modern Art, Digital Photography, Film Theory, and Images of Masculinity in Popular Media. I was also an active volunteer at gardens and food banks in the Greater Boston Community.
